CPI Acronyms

индекс потребительских цен

ИПЦ — это аббревиатура от Показатели эффективности клиентов.

Metrics focused on the perception of the customer such as time to resolution, availability of resources, ease of use, likelihood to recommend, and value of the product or service. These metrics are directly attributable to customer retention, acquisition growth, and increased value per customer.